Refund policy
Trecify – Return & Refund Policy
Last Updated: 9 August 2025
At Trecify, every product is made with love, care, and your personal touch. Since many of our items are custom-made, our return policy is designed to balance customer happiness with the uniqueness of our creations.
1. Returns for Customized Products
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As each customized product (mugs, t-shirts, etc.) is made specifically for you, we cannot accept returns or exchanges for reasons such as change of mind, incorrect personalization details provided by the customer, or minor variations in colors/designs.
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We encourage you to double-check names, dates, and photos before confirming your order.
2. Returns for Non-Customized Products
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Non-personalized products can be returned within 7 days of delivery in unused, original condition and packaging.
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A return will only be processed after we receive and inspect the product.
3. Damaged or Defective Items
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If your order arrives damaged, misprinted, or with a defect caused by us, please contact us within 48 hours of delivery with photos/videos of the issue.
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We will offer a free replacement or a full refund for the affected item, including shipping costs.
4. Refund Process
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Once your return is approved, refunds will be issued to your original payment method within 5–7 business days.
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Shipping charges are non-refundable, unless the return is due to our error.
5. How to Initiate a Return or Report a Problem
Email us at support@trecify.in or WhatsApp us at +91-9289595145 with:
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Your order number
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A description of the issue
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Clear photos/videos as proof
6. Exceptions
We do not accept returns or refunds for:
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Incorrect details provided by the customer (names, dates, photos, etc.)
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Normal wear and tear or damage caused after delivery
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Slight variations in color or placement due to the printing process
Trecify Promise:
Every Trecify creation is a small piece of someone’s story. We promise to handle every concern with care and fairness, because your moments matter to us.