Customer Support

For any inquiries or assistance, you can reach our customer support team using the following methods:

Our team is available to assist you with product inquiries, order-related questions, returns, refunds, shipping, and more.

2. Frequently Asked Questions (FAQs)

Before contacting us, you may find the answers to your questions in our Frequently Asked Questions (FAQs) section. Here, we cover a variety of common topics, including:

  • Order Tracking: How to track your order status and delivery.
  • Shipping & Delivery: Information about shipping methods, charges, and delivery times.
  • Returns & Refunds: Guidelines on how to return items and request a refund.
  • Payment Methods: Available payment options, including Cash on Delivery (COD).
  • Product Availability: How to check if a product is in stock or available for restocking.

Visit our FAQs page [here] (provide link) to get quick answers to common questions.

3. Order Issues

If you encounter any issues with your order, such as incorrect items, missing items, or damaged products, please follow these steps:

  1. Contact Us Immediately: Reach out to us within 48 hours of receiving your order via email or phone.
  2. Provide Order Details: Include your order number, product details, and any issues you’ve encountered.
  3. Attach Supporting Evidence: For damaged or defective items, please attach photos or videos of the issue.

4. Return & Refund Assistance

For assistance with returns or refunds, please refer to our Return and Refund Policy [here] (provide link) or contact our customer support team for personalized help. We will guide you through the process step by step to ensure a smooth and hassle-free experience.

5. Feedback & Suggestions

Your feedback is incredibly important to us. If you have any suggestions or comments to help us improve our products or services, feel free to share them with us. We value your input and aim to continuously enhance your experience with Trecify.

Email: support@trecify.in

6. Business Hours

Our customer support team is available during the following hours:

  • Monday to Friday: 9:00 AM to 6:00 PM (IST)
  • Saturday: 10:00 AM to 4:00 PM (IST)
  • Sunday: Closed

If you contact us outside of these hours, we will get back to you on the next business day.

7. Social Media

Stay connected with us and follow us for the latest updates, promotions, and more:

  • Facebook: [Trecify Facebook](provide link)
  • Instagram: [Trecify Instagram](provide link)
  • Twitter: [Trecify Twitter](provide link)

Thank you for choosing Trecify! We are here to ensure that your experience with us is nothing short of excellent. Whether you need help with an order, product inquiry, or simply have a question, our customer support team is always ready to assist you.