Damaged or Defective Items

We are committed to providing high-quality products and ensuring that your shopping experience with Trecify is smooth and enjoyable. However, in the rare event that you receive a damaged or defective item, we want to make the return process as easy and efficient as possible. Please read our Damaged or Defective Items Policy below for detailed instructions.

1. Reporting Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, we ask that you notify us as soon as possible. To ensure a quick resolution, please follow these steps:

  1. Contact Us Immediately: Please contact us within 48 hours of receiving your order at support@trecify.in.
  2. Provide Detailed Information: Include the following details in your email:
    • Order number
    • Product name and description
    • Clear photos or videos showing the damage or defect
    • A description of the issue or defect

2. Types of Damaged or Defective Items

Items that may be considered damaged or defective include:

  • Physical Damage: Items that have visible damages such as scratches, dents, or broken parts upon arrival.
  • Manufacturing Defects: Items that do not function as intended or show signs of damage due to poor manufacturing quality.
  • Incorrect Items: If the item delivered does not match what was ordered, including the wrong size, color, or model.
  • Expired Products: Products that have expired or are near expiration if they have a shelf life.

3. Return or Exchange for Damaged or Defective Items

If your item is damaged or defective, we offer the following resolutions:

  • Replacement: We will send you a replacement of the same product (subject to availability).
  • Refund: If a replacement is not available, we will process a full refund to the original payment method.

4. Return Instructions for Damaged or Defective Items

Once you have reported the issue and we confirm your eligibility for a return or exchange, we will guide you through the return process:

  1. Return Authorization: Our customer service team will send you return instructions, including whether we will provide a return shipping label (if applicable).
  2. Return Shipping: We will bear the cost of return shipping if the item is defective or damaged. Please ensure that the item is carefully packaged to avoid further damage during return shipping.
  3. Processing Time: Once we receive the damaged or defective item, we will process the return and send a replacement or refund within 7-10 business days.

5. Exceptions

  • Minor Cosmetic Damage: Minor imperfections like small scratches or color variations, which do not affect the product’s functionality, may not be considered as defects. In these cases, we may offer a partial refund or discount on your next purchase instead of a full return.
  • Returns Due to Change of Mind: If you simply change your mind about the purchase, we will not accept returns or exchanges unless the product is damaged or defective.

6. Customer Support

We want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about a damaged or defective item, please feel free to contact us:

Email: support@trecify.in
Address: Trecify Store, Delhi 110035, India.