International Shipping
Thank you for choosing Trecify! We are delighted to offer international shipping for our valued customers across the globe. Please read our International Shipping Policy to understand the shipping process, charges, and delivery details for orders outside India.
1. Countries We Ship To
We are pleased to offer international shipping to various countries. Please check the availability of shipping to your country at checkout. If your country is not listed, feel free to contact our customer support team at support@trecify.in, and we will assist you further.
2. Shipping Charges
Shipping charges for international orders are calculated based on the delivery address and the weight of the products. These charges will be displayed at checkout before you complete your purchase. Please note that the shipping cost may vary depending on your location.
- Custom Duties and Taxes: International orders may be subject to custom duties and taxes depending on the country’s regulations. These charges are not included in the product price or shipping fee and must be borne by the customer.
- Customs Clearance: The customer is responsible for ensuring that the imported products comply with the customs regulations of their country.
3. Estimated Delivery Time
Delivery times for international orders vary depending on the destination country, shipping method, and other factors. Typically, delivery can take between 7 to 21 business days.
- Standard Shipping: Typically takes 10-14 business days for delivery.
- Expedited Shipping: Available in certain countries, typically takes 7-10 business days for delivery.
Please note that customs clearance and other factors may affect the delivery time.
4. Shipping Methods
We use reliable international shipping carriers such as DHL, FedEx, UPS, and India Post to deliver your orders. The available shipping methods will be displayed at checkout. You can select the method that suits your needs.
- Tracking: You will receive a tracking number once your order has been shipped, allowing you to monitor its progress online.
5. Order Processing Time
Orders are processed and dispatched within 1-2 business days after receipt of payment. However, please note that there may be occasional delays due to high order volumes, customs processing, or other factors beyond our control.
6. International Returns & Exchanges
- Eligibility for Returns: International orders are eligible for return within 5 days from the date of delivery, provided the product is in its original, unused, and undamaged condition.
- Return Shipping Costs: The customer is responsible for the return shipping costs for international returns. We recommend using a tracked shipping service for returns to ensure the safe return of your product.
- Refunds: Refunds will be issued to the original payment method once the return is processed. Please note that return shipping charges and any duties or taxes paid are non-refundable.
7. Duties, Taxes, and Customs Fees
- Custom Duties and Taxes: Your order may be subject to import duties, taxes, or customs fees, which are levied once the shipment reaches the destination country. These additional charges are the responsibility of the customer and will not be covered by Trecify.
- Customs Clearance: Trecify is not responsible for delays caused by customs clearance processes. You are responsible for ensuring that the products comply with the import regulations of your country.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Provide the necessary details, including photos or videos of the damaged or defective product, and we will work with you to resolve the issue, either by providing a replacement or a full refund.
9. Customer Support
If you have any questions about international shipping, duties, or any other concerns, please feel free to reach out to our customer support team. We're here to help!
Email: support@trecify.in
Address: Trecify Store, Delhi 110035, India.
Thank you for shopping with Trecify! We are excited to bring our products to international customers and hope you enjoy your shopping experience with us.